Refund policy

The following policy applies for purchases made through viraxvet.com Products purchased through an unauthorised reseller are not eligible for any refund, cancellation, or replacement.

For prompt service, please contact our customer service team and provide your order number for any request for the following:

Veterinary Test Kits

– If you no longer want to use your test kit or change your mind and wish not to use the tests, please contact us within 14 days of your test kit being delivered to you.

– Due to the nature of our tests, the test kits that have had the cellophane packaging removed or broken cannot be reused, therefore cannot be returned. Please be aware that the cost of the shipping will be deducted from the refund.

– You may be eligible for a replacement if your test malfunctions or shows invalid results – please contact our customer service team if this is the case.

We will reimburse you using the same means of payment used for the initial transaction, unless agreed otherwise – subject to satisfactory confirmation.